Last updated: May 8, 2026
This policy explains how to cancel your ShopperQuiz subscription and what happens when you do. Cancellations are processed in under an hour.
You can cancel your ShopperQuiz subscription directly from your dashboard — no need to contact us. Go to Settings → Plan & Billing and click Cancel subscription. Your plan switches to Free immediately.
If you have trouble cancelling from the dashboard, you can also contact us at support@shopper-quiz.com and we will cancel on your behalf.
We do not require a reason for cancellation.
When cancelling from the dashboard, your subscription is cancelled immediately — no waiting, no manual steps.
If you contact support to cancel, we aim to process every request within one hour on business days.
If you are on Shopify, cancelling from Settings → Plan & Billing in your ShopperQuiz dashboard cancels the Shopify app subscription automatically — no need to do anything in your Shopify admin.
Alternatively, uninstalling the ShopperQuiz app from your Shopify admin will also end the subscription with Shopify.
If you are on WooCommerce, cancelling from Settings → Plan & Billing in your ShopperQuiz dashboard cancels your Paystack subscription automatically. You will not be charged again.
Payments are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us at support@shopper-quiz.com within 14 days of the charge and we will review it.
You can reactivate your subscription at any time from the Settings page in your ShopperQuiz dashboard. Your previous quizzes and data will still be there.
For cancellation requests or questions about this policy, contact us at support@shopper-quiz.com. We typically respond within one hour on business days.
Ready to cancel?
Go to Settings → Plan & Billing in your dashboard and click Cancel subscription. It takes effect immediately.